Terms of service

Terms of Service

OVERVIEW

These Terms of Service govern your access to and use of www.wearcos.com, including any purchases, orders, customization requests, or other transactions made through the website.

Throughout these Terms, “WEARCOS,” “we,” “us,” and “our” refer to the operator of the website and the provider of the products and services offered through it.

The website and related ecommerce services are provided through the WEARCOS brand and are hosted on Shopify.

By accessing or using the website, creating an account, placing an order, submitting a customization request, or otherwise using any part of our services, you agree to be bound by these Terms of Service and any other policies referenced herein.

If you do not agree to these Terms, you should not access or use the website or our services.

These Terms apply to all visitors, customers, account holders, and other users of the website.

We may update these Terms from time to time. The latest version will be published on this page.

1. ONLINE STORE ELIGIBILITY

By using this website, you confirm that:

  • You have reached the legal age required to enter into a contract in your country or region; or
  • You are using the website with the involvement and consent of a parent or legal guardian.

You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not introduce viruses, malicious code, automated attacks, or other material that may interfere with the security, availability, or operation of the website.

A material violation of these Terms may result in restriction or termination of access to the website or cancellation of an affected order where reasonably necessary.

2. GENERAL CONDITIONS

We reserve the right to refuse service, restrict access, cancel an order, or close an account where reasonably necessary, including in cases involving:

  • Suspected fraud or unauthorized payment;
  • Incorrect pricing or product information;
  • Unlawful, abusive, or threatening conduct;
  • Violation of these Terms;
  • Intellectual property infringement;
  • Misuse of promotional offers;
  • Orders that cannot reasonably be fulfilled or delivered.

We will not unlawfully discriminate against customers when providing products or services.

For legal and contractual purposes, WEARCOS is operated by Shenzhen Haboer Business Consulting Co., Ltd., a company registered in China.

Payment information is processed through Shopify and applicable payment service providers using their respective security systems. WEARCOS does not normally receive or store complete payment-card credentials.

You may not reproduce, copy, resell, exploit, or commercially use any part of the website or our services without prior written permission.

3. CUSTOMER ACCOUNTS & INFORMATION

Where available, you may create a customer account or complete checkout as a guest.

You agree to provide accurate, complete, and current information when placing an order, including:

  • Your name and contact details;
  • Billing information;
  • Delivery address;
  • Measurements where applicable;
  • Customization details where applicable.

You are responsible for keeping your account credentials secure and for reviewing your order information before completing checkout.

You should promptly notify us if you become aware of unauthorized use of your account.

WEARCOS is not responsible for losses resulting from incorrect information supplied by the customer or from failure to protect account credentials, except where such responsibility cannot legally be excluded.

4. PRODUCT INFORMATION

WEARCOS offers cosplay-related products, which may include:

  • Costumes and clothing;
  • Wigs;
  • Footwear;
  • Props;
  • Accessories;
  • Standard-size products;
  • Made-to-order or customized products.

We make reasonable efforts to display product descriptions, images, colors, measurements, materials, included components, and specifications accurately.

However:

  • Colors may appear differently due to lighting, photography, screen settings, materials, or production batches;
  • Handmade or produced items may have minor variations;
  • Measurements may have reasonable manufacturing or manual-measurement tolerances;
  • Small non-material details may vary between production batches where this does not materially affect the appearance or intended use of the product.

Product images are for reference. Wigs, shoes, props, accessories, or decorative items shown in photographs are not included unless clearly stated in the product description or selected product option.

Please carefully review the product description, size chart, included-items list, processing time, and available options before placing an order.

5. SIZING & FIT

Cosplay costumes may fit differently from everyday clothing.

Customers should review the applicable size chart before selecting a standard size. Selecting your usual clothing size without checking the product measurements does not guarantee a correct fit.

Where available, you may contact support@wearcos.com for sizing assistance before ordering.

Sizing recommendations are based on the information supplied by the customer and do not constitute a guarantee of fit.

WEARCOS is not responsible for sizing issues caused by:

  • Incorrect measurements provided by the customer;
  • Selecting a size without reviewing the applicable size chart;
  • Changes in body measurements after ordering;
  • Personal fit preferences that were not communicated before production.

Nothing in this section limits mandatory rights relating to defective, incorrect, or materially misdescribed products.

6. CUSTOM-MADE & PERSONALIZED PRODUCTS

Some WEARCOS products may be customized or produced according to customer measurements, specifications, design preferences, or requested modifications.

Customers requesting customization are responsible for providing complete and accurate information.

We may contact you to confirm matters such as:

  • Body measurements;
  • Size and fit preferences;
  • Colors or materials;
  • Design details;
  • Reference images;
  • Production requirements;
  • Additional charges;
  • Estimated production time.

Production may not begin until all required information and any applicable additional payment have been received.

Custom Order Cancellations

Custom-made or personalized orders may be cancelled for a full refund before production or customization begins.

Once cutting, tailoring, customization, modification, or production has started, the order can no longer normally be cancelled.

Custom-made and personalized products are generally not eligible for return or exchange due to:

  • Change of mind;
  • Personal preference;
  • Incorrect measurements supplied by the customer;
  • Incorrect customization details confirmed by the customer;
  • Event cancellation;
  • Minor variations that do not materially differ from the confirmed specifications.

This does not affect your rights where the product is defective, incorrectly supplied, materially different from the confirmed specifications, or where applicable law provides otherwise.

Detailed return and refund rules are set out in our Return & Refund Policy.

7. ORDERS & ORDER ACCEPTANCE

Submitting an order does not automatically mean that the order has been accepted.

After placing an order, you may receive an automatic confirmation acknowledging that we have received your order.

We may review an order before accepting and processing it.

We reserve the right to reject or cancel an order for legitimate reasons, including:

  • Product unavailability;
  • Pricing or inventory errors;
  • Payment authorization failure;
  • Suspected fraud;
  • Delivery restrictions;
  • Incomplete customization information;
  • A customization request that cannot reasonably be fulfilled;
  • Violation of these Terms.

If we cancel an order after payment has been received, the affected amount will be refunded to the original payment method.

We may also limit quantities purchased where reasonably necessary to prevent fraud, resale abuse, or misuse of promotional offers.

8. ORDER CHANGES & CANCELLATIONS

Standard In-Stock Orders

Standard in-stock orders may be cancelled for a full refund at any time before shipment.

Once an order has been handed over to the carrier or entered the shipping process, it can no longer be cancelled, even if tracking information has not yet updated.

After shipment, any return request will be handled under our Return & Refund Policy.

Custom Orders

Custom-made and personalized orders may only be cancelled before production or customization begins.

Once production has started, cancellation may no longer be available.

Mandatory cancellation rights provided by applicable consumer law remain unaffected.

9. PRICES, PAYMENTS, TAXES & CURRENCY

Product prices are displayed in the currency shown or selected on the website.

Prices may change without notice, but price changes will not normally affect an order that has already been accepted, except in cases of an obvious pricing error.

The final amount payable will be shown during checkout and may include:

  • Product charges;
  • Shipping charges, where applicable;
  • Taxes collected at checkout;
  • Customization charges;
  • Other charges clearly disclosed before payment.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless expressly stated otherwise at checkout.

Currency conversions displayed on the website may be estimates. Your bank, card issuer, PayPal, or other payment provider may apply its own exchange rate or fees.

You agree to provide valid and authorized payment information.

We may delay or cancel an order if payment cannot be verified or authorized.

10. PROMOTIONS & DISCOUNTS

Promotional codes and discounts:

  • Must be used within their stated validity period;
  • May be subject to product, order-value, customer, or regional restrictions;
  • Cannot be exchanged for cash;
  • Cannot normally be applied after an order has been placed;
  • Cannot be combined unless expressly permitted;
  • May be cancelled if obtained or used fraudulently.

First-order discounts may be limited to one use per customer, household, account, email address, payment method, or delivery address.

Additional terms may apply to specific promotional campaigns.

11. SHIPPING & DELIVERY

Processing and delivery times shown on the website are estimates provided in good faith unless expressly stated as guaranteed.

Made-to-order and customized products may require additional production time before shipment.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Customs inspections;
  • Carrier delays;
  • Severe weather;
  • Public holidays;
  • Transportation interruptions;
  • Incorrect or incomplete delivery addresses;
  • Remote-area delivery restrictions;
  • Government or import restrictions;
  • Events of force majeure.

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because of refusal of delivery, an incorrect or incomplete address, failure to collect the package, repeated unsuccessful delivery attempts, or failure to complete required customs procedures, the customer may be responsible for the actual costs incurred, where permitted by applicable law.

If the delivery issue was caused by us, the customer will not be responsible for those costs.

Additional details are provided in our Shipping Policy.

12. RETURNS, EXCHANGES & REFUNDS

All returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Customers should contact us before returning any item and follow the return instructions provided.

Products returned without authorization, to an incorrect address, or without sufficient identification may be delayed or refused.

Where reasonably necessary, we may request photographs, video, measurements, packaging images, or other information to assess a claim involving:

  • Damage;
  • Defects;
  • Missing items;
  • Incorrect products;
  • Material differences from the product description;
  • Sizing or customization issues.

Approved refunds are normally issued to the original payment method.

Nothing in this section limits mandatory consumer rights.

13. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, incomplete, or incorrect, please contact support@wearcos.com and provide your order details together with clear photos or video showing the issue.

Once the issue has been reviewed and confirmed, WEARCOS will provide an appropriate solution based on the circumstances and applicable law.

Where the issue was caused by us, we will cover the reasonable cost of the approved solution.

Please refer to our Return & Refund Policy for further details.

14. THIRD-PARTY SERVICES & LINKS

The website may use or provide access to third-party services, including:

  • Shopify;
  • Payment providers;
  • Product-review services;
  • Social media platforms;
  • Analytics services;
  • Shipping providers;
  • Other ecommerce tools.

Third-party services may be subject to their own terms and privacy policies.

WEARCOS does not control every aspect of third-party services and is not responsible for third-party acts or omissions beyond the extent required by applicable law.

The website may also contain links to third-party websites. A link does not necessarily mean that WEARCOS endorses or controls that third party.

15. INTELLECTUAL PROPERTY

The WEARCOS website and its original content—including website design, text, original graphics, product photographs, videos, logos, layout, and other original materials—are owned by or licensed to WEARCOS and are protected by applicable intellectual property laws.

Without prior written permission, you may not:

  • Copy or reproduce website content;
  • Republish product photographs or descriptions;
  • Use website content for commercial resale;
  • Scrape or systematically extract website data;
  • Remove copyright, trademark, or ownership notices;
  • Use WEARCOS branding in a misleading manner;
  • Create unauthorized storefronts or advertisements using our materials.

Characters, titles, logos, trademarks, and other intellectual property referenced in connection with certain cosplay products may belong to their respective owners.

Unless expressly stated, WEARCOS does not claim ownership of third-party characters or trademarks, and such references do not necessarily indicate sponsorship, authorization, endorsement, or official affiliation.

16. CUSTOMER REVIEWS & CONTENT

If you voluntarily submit reviews, photographs, videos, comments, suggestions, or other content to WEARCOS, you confirm that:

  • You have the right to submit the content;
  • The content does not infringe the rights of others;
  • The content is not unlawful, deceptive, defamatory, threatening, or malicious;
  • The content does not contain malware, spam, or unauthorized commercial promotion.

You retain ownership of your original content.

By voluntarily submitting content for publication, you grant WEARCOS a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, translate, and display that content for operating, promoting, and improving our products and services, subject to applicable privacy law.

Private customization photographs, measurements, and customer-service materials will not be treated as public reviews merely because they were submitted to us.

Their handling is governed by our Privacy Policy.

17. PROHIBITED USES

You may not use the website or its content:

  • For unlawful or fraudulent purposes;
  • To violate intellectual property or privacy rights;
  • To harass, threaten, abuse, or discriminate against others;
  • To submit false or misleading information;
  • To transmit malware or harmful code;
  • To collect personal information without authorization;
  • To send spam, phishing messages, or deceptive communications;
  • To interfere with website security or operation;
  • To misuse promotional offers;
  • To impersonate another person or organization;
  • To misrepresent yourself as WEARCOS.

We may restrict or terminate access where we reasonably believe prohibited conduct has occurred.

Nothing in this section prevents a customer from making a good-faith complaint, exercising a legal right, or submitting a legitimate payment dispute.

18. PRIVACY & PERSONAL INFORMATION

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.

Because our store uses Shopify, personal information may also be processed by Shopify and other service providers supporting:

  • Checkout;
  • Payments;
  • Security;
  • Analytics;
  • Customer accounts;
  • Delivery;
  • Ecommerce operations.

When submitting measurements, photographs, reference images, or customization information, please provide only the information reasonably necessary to process your request.

19. ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

  • Product descriptions;
  • Prices;
  • Promotions;
  • Shipping charges;
  • Processing times;
  • Delivery estimates;
  • Product availability;
  • Included items;
  • Size or specification information.

We may correct errors, update information, or cancel affected orders where reasonably necessary.

If an order is cancelled after payment because of a material error, the affected amount will be refunded.

20. WEBSITE AVAILABILITY & WARRANTIES

We aim to provide accurate information and reliable services, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis.

Products remain subject to the descriptions, warranties, guarantees, remedies, and consumer protections applicable to the order.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded or limited.

21. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, WEARCOS and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products, including loss of profits, revenue, data, opportunity, or anticipated savings.

Where liability cannot legally be excluded, it will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation;
  • Intentional misconduct;
  • Death or personal injury where such limitation is prohibited;
  • Breach of mandatory consumer rights;
  • Any liability that cannot legally be excluded or limited.

22. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or separated from the remaining Terms.

The remaining provisions will continue in effect.

23. TERMINATION

These Terms remain effective unless terminated by you or WEARCOS.

You may stop using the website at any time.

We may suspend or terminate access where a user materially violates these Terms, misuses the website, engages in unlawful conduct, or creates a security or fraud risk.

Termination does not affect rights, obligations, payments, liabilities, or claims that arose before termination.

24. ENTIRE AGREEMENT

These Terms, together with our:

  • Privacy Policy;
  • Return & Refund Policy;
  • Shipping Policy;
  • Product-specific terms displayed before purchase;

form the agreement governing your use of the website and purchase of products from WEARCOS.

If a product-specific term directly conflicts with a general provision in these Terms, the product-specific term will apply to that product to the extent permitted by applicable law.

Our failure to enforce a provision immediately does not constitute a waiver of that provision.

25. APPLICABLE LAW & CONSUMER RIGHTS

These Terms and transactions made through the website are subject to applicable laws.

Nothing in these Terms deprives consumers of mandatory rights or protections available under the laws that legally apply to their purchase.

Where local consumer law provides rights that are more favorable than these Terms, those mandatory rights will continue to apply.

Before beginning formal proceedings, we encourage customers to contact support@wearcos.com with the relevant order information and a description of the issue so that we can attempt to resolve the matter.

Any unresolved dispute may be submitted to a court or other competent dispute-resolution authority with jurisdiction under applicable law.

26. FORCE MAJEURE

WEARCOS will not be responsible for delays or failure caused by events beyond our reasonable control, including:

  • Natural disasters;
  • Public-health emergencies;
  • War, terrorism, or civil unrest;
  • Government restrictions;
  • Customs delays;
  • Labor disruptions;
  • Transportation interruptions;
  • Carrier failures;
  • Power, network, or system outages;
  • Material shortages;
  • Other comparable events beyond our reasonable control.

Where such an event materially affects an accepted order, we will make reasonable efforts to inform the customer and provide an appropriate solution consistent with applicable law.

27. CHANGES TO THESE TERMS

We may revise these Terms to reflect changes in:

  • Our products or services;
  • Website functions;
  • Business practices;
  • Legal or regulatory requirements.

The latest version will be published on this page.

Changes will not retroactively reduce rights relating to an order already accepted unless required by law or expressly agreed.

Continued use of the website after revised Terms take effect constitutes acceptance of the revised Terms for future use and transactions.

28. CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Website: www.wearcos.com
Email: support@wearcos.com