Return & Refund Policy

We want you to feel confident when shopping with WEARCOS. Because cosplay costumes may include detailed garments, accessories, and size-specific components, please review the product details and size chart carefully before ordering.

If you need assistance, please contact us. We will review your request and provide appropriate support based on the circumstances.

1. Returns & Exchanges

For standard, in-stock products, return or exchange requests should be submitted within 7 days of delivery.

Please contact us before sending any item back. Once your request is approved, we will provide the appropriate return instructions and return address.

Returned items must be shipped within 7 days after return approval using a trackable shipping method.

Please do not send items back without authorization, as unauthorized returns may be delayed or refused.

Where applicable consumer law provides a longer mandatory withdrawal or return period, those statutory rights will prevail.

2. Return Conditions

Returned items must be in their original, resalable condition.

Items may only be briefly tried on indoors for fit and inspection.

To qualify for a standard return or exchange, the item must:

• Be unworn except for a brief indoor fitting;
• Be unused and unwashed;
• Have all original tags attached and intact;
• Be free from stains, makeup, perfume, deodorant, odors, sweat marks, pet hair, or other signs of use;
• Be unaltered and undamaged;
• Include all original accessories, props, decorations, and components.

Items that show clear signs of extended wear, event use, photoshoot use, performance use, outdoor use, or other use beyond a brief fitting are not eligible for a standard return or refund, except where applicable law requires otherwise.

Items with removed, cut, damaged, or missing tags are also not eligible for a standard return or exchange, except for confirmed defects, incorrect items, or where required by law.

Minor damage to external packaging alone will not normally affect return eligibility if the product, tags, and included components remain complete and in acceptable condition.

3. Size Exchanges

If a standard-size item does not fit, you may request a size exchange within the applicable return period.

For the first approved size exchange:

• You are responsible for returning the original item;
• WEARCOS will cover the standard shipping cost of sending one replacement size;
• The replacement size is subject to availability;
• The returned item must meet all return condition requirements above.

If a second or subsequent size exchange is requested for the same order, the customer will be responsible for the related shipping costs.

This size exchange service applies only to standard-size products and does not apply to custom-made or personalized items.

4. Defective, Damaged, Incomplete or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives defective, damaged, incomplete, or incorrect, we recommend contacting us within 48 hours of delivery and providing your order details together with clear photos or video showing the issue.

Requests submitted after 48 hours may still be reviewed based on the circumstances and any rights provided by applicable law.

Once the issue is confirmed, we will provide an appropriate solution based on the circumstances.

If the issue was caused by us, we will cover the reasonable cost of the approved solution.

Minor differences in color may occur due to lighting, photography, screen settings, materials, or production batches. Small differences in decorative details, trims, embroidery placement, or accessory finishes may also occur between production batches.

Due to manual measurement and differences in garment construction, measurements may vary by approximately ±1–3 cm. These minor variations are not normally considered defects unless the item is materially different from the product description or confirmed specifications.

5. Custom-Made & Personalized Items

Custom-made and personalized products are created specifically according to customer measurements, specifications, or requested modifications.

These items cannot normally be returned or exchanged because of:

• Change of mind;
• Personal preference;
• Incorrect measurements supplied by the customer;
• Incorrect customization details confirmed by the customer;
• An event being cancelled or no longer requiring the costume.

If incorrect measurements or specifications are supplied by the customer and the finished item does not fit as a result, the item is not eligible for a standard return, exchange, or refund.

However, if we made the item incorrectly, or the finished product is materially different from the measurements or customization details confirmed with us, please contact us and we will review the issue.

Selecting a standard size such as S, M, L, or XL does not by itself make an item customized.

Custom Order Cancellations

Custom-made orders may be cancelled for a full refund before production or customization begins.

Once cutting, tailoring, customization, modification, or production has started, the order can no longer normally be cancelled.

6. Wigs, Hygiene-Sensitive & Final Sale Items

Wigs and Hair Products

For hygiene reasons, wigs and other hygiene-sensitive hair products may only be returned if they remain:

• Unused;
• Unworn;
• Uncut;
• Unstyled;
• Unaltered;
• In their original sealed condition where applicable.

Wigs that have been tried on, cut, trimmed, styled, dyed, heat-treated, sprayed, glued, or otherwise altered are not eligible for a standard return or exchange, except where the item is defective, incorrect, or applicable law requires otherwise.

Final Sale Items

Only products clearly marked Final Sale or Clearance – Final Sale before purchase are treated as final-sale items.

Final Sale items are not eligible for return or exchange due to:

• Change of mind;
• Personal preference;
• Incorrect size selection.

This does not affect your rights if the item is defective, incorrect, or applicable law provides otherwise.

Regular discounted or promotional products are not automatically considered Final Sale unless clearly identified as such before purchase.

7. Refunds & Return Shipping

Approved refunds will be issued to the original payment method based on the amount actually paid for the returned item.

Please allow approximately 3–5 business days for us to process an approved refund after the returned item has been received and inspected. Your bank, card issuer, PayPal, or other payment provider may require additional processing time.

For returns resulting from:

• Change of mind;
• Personal preference;
• Incorrectly selected standard size;

the customer is responsible for the cost of returning the item to the approved return address.

If additional costs arise because the approved return instructions were not followed, the customer may be responsible for those actual costs, except where applicable law requires otherwise.

8. Order Cancellations, Delivery Issues & Consumer Rights

Standard Order Cancellations

Standard in-stock orders may be cancelled for a full refund at any time before shipment.

Once an order has been handed over to the carrier or entered the shipping process, it can no longer be cancelled, even if tracking information has not yet updated.

After shipment, the order will be subject to this return policy after delivery.

Refused, Unclaimed or Undeliverable Packages

If a package is returned because of:

• Refusal of delivery;
• Incorrect or incomplete address information;
• Failure to collect the package;
• Repeated unsuccessful delivery attempts;
• Failure to complete required customs procedures;

the customer may be responsible for the actual return, reshipping, customs, storage, or handling costs incurred, where permitted by applicable law.

If the delivery or customs issue was caused by us, the customer will not be responsible for those costs.

Your Legal Rights

Nothing in this policy limits or excludes any mandatory consumer rights available under the laws applicable to your purchase.

Where local consumer law provides rights that are more favorable than this policy, those mandatory rights will continue to apply.

For questions about sizing, customization, delivery, returns, or exchanges, please contact us.